When There’s An Error, Tell Me What It Is

Monday, November 25, 2013

So, I’ve been trying to register an account on a web site I won’t name. I keep trying, I keep entering the details, and, when I go to register, it keeps saying:

“Sorry, there has been a problem with your registration.”

Yeah, and?

There’s been a problem. You know what the problem is. I have absolutely no idea what the problem is. WHY DON’T YOU TELL ME WHAT THE PROBLEM IS?

How am I supposed to fix ‘a problem’ if your error doesn’t tell me what it is?

I did eventually figure it out: what the site meant is ‘we can’t register you at that email address, because you already have an account that you registered here using that email address years ago.’

Why couldn’t it tell me that? What kind of company unleashes such a crappy web site on the world without testing the simplest of issues?

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